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  • Go to Administration & Setup → Matter section → Manage Workflows
  • Click on Add transition

  • Click on the notifications tab in the bottom of the page

  • Add the existing users' emails or external emails to the notify To and notify CC.
  • An email will be sent to the selected users when changing the matter status for this transition.
  • If the notification is not specified on the level of the transition → the notification will be  applied based on the notification scheme:

  • The configured notifications on the transition level are listed on the email notification scheme page.

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