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- Go to Administration & Setup → Matter section → Manage Workflows
- Click on Add transition
- Click on the notifications tab in the bottom of the page
- Add the existing users' emails or external emails to the notify To and notify CC.
- An email will be sent to the selected users when changing the matter status for this transition.
- If the notification is not specified on the level of the transition → the notification will be applied based on the notification scheme:
- The configured notifications on the transition level are listed on the email notification scheme page.