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CAPTCHA error is fired after several failed attempt to login with correct credentials, to resolve this error users need to do the below steps:

To Remove CAPTCHA error

From your Web browser on your PC:

  1. Open your Jira instance from a web browser.
  2. Enter your username and password, and click login.
  3. You'll be redirected to resolve CAPTCHA error.
  4. Enter the requested details to resolve the error.
  5. Then try to login from your Mobile for Jira.