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Follow the below steps in order to get Mobile for Jira service desk Portal installed in your JIRA instance:

 1- Download and install App from Atlassian Marketplace

  1. For Server: 
  2. For cloud :  

NB: For Jira 8.x and above for server instances when you click on the gear icon the "add-on" button is replaced with "Manage app".

 2- Install the app on your Mobile device from Playstore and/or Appstore


 3- Login to your service desk portal from Mobile


  1. Open Mobile for Jira service desk portal in your device

  2. Enter you JIRA credentials

  3. Enter your JIRA URL

  4. You're all set

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