With GTJ, you can either create a new ticket in JIRA or you can create from email a JIRA ticket.
To Create a ticket from a Group thread into Jira
- Open Gmail
- Click on the 'Google To Jira' menu
3. Select "Create from e-mail" and fill the necessary fields.
To comment on a ticket in GTJ using a Group thread:
- Open an email in gmail
- Click on the 'Gmail To JIRA' menu
3. Click on“Comment from e-mail” and search for your ticket
4. Fill in the required field