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With GTJ, you can either create a new ticket in JIRA or you can create from email a JIRA ticket.

To Create a ticket from a Group thread into Jira

  1. Open Gmail
  2. Click on the 'Google To Jira' menu

3. Select "Create from e-mail" and fill the necessary fields.

To comment on a ticket in GTJ using a Group thread:

  1. Open an email in gmail
  2. Click on the 'Gmail To JIRA' menu

3. Click on“Comment from e-mail” and search for your ticket

4. Fill in the required field