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OTJ offers two methods in order to update a ticket:

First method:

  1. Select an e-mail

  2. Right click on the e-mail
  3. Go to JIRA
  4. Click on Update 


Second Method:

  1. Click on the “JIRA” icon displayed in the top right menu in Outlook
  2. Click on “Update”


 Once “Update” is clicked:

  1. Update Screen pops up

2. Select a Project

3. Search and Select a Summary

4. Fill all your desired fields

Optional Features

Under Comment:

    1. Add e-mail header: Adds your e-mail header information (From, To, CC, Subject, etc...)
    2. Add e-mail body: Adds the e-mail body
    3. Add e-mail timestamp: Adds the timestamp of your e-mail (E-mail received date, Time, etc...)
    4. Inline Images: Adds all inline images as attachments (signature logo's, etc...)

Under Attachments:

    1. E-mail attachments: Includes the e-mail attachments and allows you to select the attachments of your e-mail.
    2. Include e-mail as attachment: The e-mail itself will be attached in the corresponding JIRA ticket.
    3. Include Screenshot: Allows you to add a screenshot to your JIRA ticket by:
    • Click 'PRTSCR' on the desired screen
    • Check the 'Include Screenshot' checkbox
    • A small picture of your screenshot will be shown

d. Drag & Drop any external attachments into your ticket.

5. Click on “Update”

6. A window with a link to the updated ticket in JIRA will appear

 

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