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When creating a support request through our Service Desk, we will respond within no more than 24 business hours from the time of your initial request.


Our Support Includes

  • Assistance with configuring all of our Atlassian add-ons
  • Guidelines Training and guidelines and best practices on our Atlassian add-ons
  • Help with troubleshooting problems
  • Help with issues arising out of our Atlassian add-ons upgrades

Our Support Does Not Include

  • Phone support
  • Product training
  • Support for JIRA configurations not related to our Atlassian add-ons
  • Support in any language other than English, French and Arabic