Received by teams
Medium to Large teams may wish to divide the Legal teams based on their specialty. Receive by Teams are thought of teams within a legal team. Users can belong to one or more Receive by Teams. This is managed from the User profiles.
Received by Teams appear in the Case form:
Assignees are filtered based on the chosen Received by Team.
Seniority levelSeniority Levels can be defined to all users. Seniority Levels can serve to put a ranking to user and in some cases impact User Rates per Hour and Invoicing.
Seniority level is managed from the Admin & Setup and also can be added on the fly from the User form directly.