For instance, the Customer clicks on "Get a Legal Consultation" link, the below form appears. The mandatory fields are the ones in red.
A Customer is allowed to track the Ticket reported by him/her using the "My Tickets" link. The edit form of the Ticket allows the Customer to see the recent updates on the Ticket.
Customers can see if the Case is assigned and to whom. Customers can also check the Comments history and add Comments with attachments via the Add Comment button:
On the top of the Ticket, there are available actions. These actions are configured by the administrator depending on the business needs. Hence the actions may or may not appear depending on the administrator.
The actions are clickable buttons that change the Status of the Case accordingly for example:
Note that the information inserted in a Ticket can't be changed. However, when the Legal Matter is received by the Legal team, information can be edited from App4Legal then.
From the top right of the screen, there is a drop-down list with actions for the Customer profile: